Refund policy

  • We believe in keeping its valued customers protected, hence we provide a comprehensive refund policy for our customers.
  • The refund policy has been formulated with a view to provide justified compensations to all of our customers who approach us with verifiable claims with valid documentary supporting evidences.
  • We hold a policy of retaining 50% of the fee paid by our customers as 'services cost', hence no customer has right to claim for a 100% refund for the order that has been worked upon by us - whatsoever may be the scenario.
  • Any claim asking for full refund shall be deemed as null and void.
  • If a customer makes a refund claim however does not have valid proofs to back his/her claim, then we shall treat that claim as disqualified.
  • Customers have right to make claim for refund within two days from the order delivery, afterwards their claim shall not be entertained and considered as void.
  • We do not offer any refund for orders with less than two business days delivery timeline.
  • We require a time period of five to seven days for the evaluation of a case of refund claim; hence customers are required to remain patient by the time their case is under evaluation of our QA department.
  • The qualification of any refund-claim case is subject to approval by our QA department. Concerned customer shall be required to regard and accept the decision of the QA department whether that is in favor or against the customer.
  • The transfer of funds for a qualified refund case may take up to seven to ten working days to reach customer's account.